Self-Service First
Most issues resolve in minutes:| Issue | Solution |
|---|---|
| Data seems stale | Run discovery to refresh |
| Connection failing | Check Connection Issues |
| Alert not firing | Verify rule scope and destination |
| Missing tables | Check schema filters and permissions |
Contact Support
| Channel | Best For | Response Time |
|---|---|---|
| In-app chat | Quick questions | Minutes (business hours) |
| support@anomalyarmor.ai | Detailed issues | Within 24 hours |
| security@anomalyarmor.ai | Security concerns | Within 4 hours |
System Status
Check for ongoing incidents: status.anomalyarmor.ai Subscribe to status updates for proactive notifications.When Contacting Support
Include these details for faster resolution: Required:- Data source type (Postgres, Snowflake, etc.)
- Error message (screenshot or copy/paste)
- When it started happening
- Steps to reproduce
- What you’ve already tried
- Asset or rule ID (from URL)
Enterprise Support
Enterprise plans include:| Feature | Growth | Professional | Enterprise |
|---|---|---|---|
| Email support | 24h response | 24h response | 4h response |
| In-app chat | Business hours | Business hours | Extended hours |
| Dedicated CSM | - | - | Included |
| Phone support | - | - | Available |
Feature Requests
Have an idea? We track all requests:- In-app chat: Tell us what you need
- Email: support@anomalyarmor.ai with subject “Feature Request”
Related
Troubleshooting
Common fixes for setup issues
FAQ
Frequently asked questions