Billing FAQ

Common billing questions answered

What happens if I exceed my table limit?

You can’t add new data sources that would exceed your limit. Existing monitoring continues. Upgrade your plan to add more tables.

Can I downgrade my plan?

Yes. Downgrades take effect at your next billing cycle. Your current table count must fit within the new plan’s limit.

How does proration work?

Upgrades: You pay the difference immediately, prorated for the remaining billing period.

Downgrades: No refund for the current period. New rate starts next cycle.

Can I cancel anytime?

Yes. Cancel from Settings → Billing. Access continues until the end of your paid period.

How do I get invoices?

Settings → Billing → Invoices. Download PDF receipts for any past payment.

Do you offer refunds?

Contact [e-mail] within 14 days of charge for refund requests.

What payment methods do you accept?

Credit card (Visa, Mastercard, Amex) via Stripe. Enterprise customers can pay by invoice.

Is there a free trial?

New accounts start with a 14-day trial of the Growth plan. No credit card required.